- Audio & Video
- Attenuators/ Band-Pass Filters/4G LTE Filters
- Bracketry & Masts
- Cable Management
- Broadband, Electrical & Telephone Accessories
- Installation Tools & Accessories
- Optical Fibre Products
- Outlet Plates
- Receivers Freeview and Satellite & Accessories
- Satellite Equipment
- Sky Remote Controls & Magic Eyes
Free standard delivery. Express delivery is available.
4. Force Majeure
6. Terms of Contract
7. Liability for Defects
8. Title of Goods
All prices stated include Value Added Tax (VAT) which will be added at the appropriate rate. The prices of our goods are subject to variation without notice and goods are invoiced at prices ruling at the date of dispatch unless otherwise agreed in writing.
If you simply change your mind about your purchase, we are happy to exchange or refund your purchase including original shipping costs (standard UK mainland shipping costs only), as long as the box has not been opened or been installed and the item is received by TVAV Direct within 30 days of the purchase date. Shipping costs will not be refunded after 30 days of receipt.
Once the unit has been installed, refunds can only be given in accordance with your legal rights.
REMEMBER YOUR LEGAL RIGHTS DO NOT EXTEND TO COVER RETURNS OR REFUNDS IF YOU SIMPLY CHANGE YOUR MIND, OR IF YOU HAVE DAMAGED THE GOODS BY ACCIDENT, NEGLECT, MISUSE, NOT FOLLOWING THE INSTRUCTIONS OR DOWNLOADING UNOFFICIAL SOFTWARE.
A full refund will be issued for the price you paid for the item on its receipt. Items are returned at the buyer's expense and in the same condition as received - brand new. You may wish to send it recorded for your own peace of mind. For brand new items which have been opened, installed and used, a 20% fee will apply.
WE RESERVE THE RIGHT NOT TO REFUND RETURNS RECEIVED AFTER 30 DAYS OF THE PURCHASE DATE.
Please contact us as soon as the item becomes defective. Please be as descriptive as possible about the problem. Faulty items returned within 30 days of receipt will be replaced or a full refund will be given. Thereafter, goods are repaired or replaced at the manufacturers' discretion. Where possible, a replacement will be sent on the same day as the faulty item is received.
All products have a manufacture warranty of 12 months.
PLEASE DO NOT SEND ANY RETURNS WITHOUT AUTHORISATION.
No binding contract shall exist until dispatch of goods and any quotation may be withdrawn or revised at any time prior to the dispatch of your order.
4. Force Majeure
We shall be relieved of all our obligations under the contract to the extent to which the fulfillment thereof is prevented, frustrated or impeded as a consequence of any circumstances outside our control including, but not limited to, industrial action, war, statutes, rules, regulations, order or requisitions issued by any Government Department, or other duly constituted authority or non-availablity of raw materials, fuels or energy.
The purchaser shall indemnify us against all claims and demands whatsoever made by any person or persons against us in respect of all injury, loss or damage arising directly from delivery and use of goods supplied by us howsoever and whether or not amounting to negligence on our part.
6. Terms of Contract
(a) No communication from ourselves or agents shall be of any contractual effect or be relied on as representation condition or warranty unless incorporated on our Invoice of Goods and no variation of these Conditions or any contract shall be effective unless confirmed by us in writing.
(b) Unless otherwise confirmed by us in writing, these Conditions shall apply to the Contract to the exclusion of all other terms, conditions, warranties, whether express, statutory or implied to the extent that all such other terms and conditions and warranties are inconsistent herewith.
7. Liability for Defects
(a) The purchaser relies on his own skill and judgement as to the suitability of all goods supplied for any particular purpose or for use under any specific conditions.
(b) We warrant that we will make good by replacement or (at our option) by repair all defects in the goods supplied which arise solely out of faulty design (other than a design made, furnished or specified by the Purchaser for which we have disclaimed responsibility in writing) or the use of faulty materials or bad workmanship on our part and which are notified to us within 12 months from the date of dispatch to the Purchaser provided that;
(i) The Purchaser shall have installed and used goods properly; and
(ii) The goods are returned to us if we so request; and
(iii) Our liability shall be limited to delivery of repaired or replacement goods free to the Purchasers premises; and
(iv) These conditions shall apply to the repaired or replacement goods.
Subject to paragraph (b) hereof we shall be under no liability whatsoever, for any breach of contract, howsoever arising, whether of any express or implied condition, warranty or term of contract (and whether amounting to a repudiation of fundemental breach or not) for any negligence including mis-statement either in tort or contract or otherwise nor, beyond the terms of paragraph (b) for any loss, injury or damage whether direct or consequential, whether following from any defect, latent or otherwise, and whether or not attributable to any delay in repair or replacement by us and whether in tort or contract or otherwise.
8. Title of Goods
(a) The ownership of the goods shall remain with ourselves and we reserve the right to dispose of the goods until payment in full for all the goods and for all other amounts due from the Purchaser to ourselves at the date of delivery has been received by us in accordance with the terms of this Contract or until such time as the Purchaser sells the goods to his customers by way of a bona fide sale at full market value. In the meantime the Purchaser shall keep the goods as bailee for us and shall store goods in such a way that they are separately identifiable. If such payment as aforesaid is overdue in whole or in part we may (without prejudice to any of our other rights) recover or resell the goods or any part thereof and may enter on the Purchaser's premises by our servants or agents for that purpose. All such payments will become due immediately upon the commencement of Act or proceeding in which the Purchasers solvency is involved.
(b) If any of the goods are incorporated in or used as material for other goods before such payment as in (a) above the property in the whole of such goods shall be and remain with ourselves until such payment has been made or the other goods shall have been sold as aforesaid and all the Purchasers rights hereunder in the said goods shall extend to those other goods.
(c) Until we are paid in full for all goods, the relationship of the Purchaser to ourselves shall be fiduciary in respect of the products and other goods in which they are incorporated or used and if the same is sold by the Purchaser so it shall be right to retrace the proceed thereof according to the principles in "Re Halletts Estate". A like right for ourselves will apply where the Purchaser uses the products in any way so as to be entitled to payment from a third party.
(d) We contract only to transfer to the Purchaser such Title (if any) to goods as we have therein at the time when Title is to pass.
(e) Notwithstanding the reservations of Title to the goods the risk in the goods will pass to the Purchaser on delivery.
Items in stock, ordered before 2pm, using standard delivery, will be dispatched on the day of purchase (Monday to Friday, excluding Bank holidays). If express delivery is selected, orders placed before 3pm will be dispatched the same day (Monday to Friday, excluding Bank holidays). Most UK mainland deliveries are sent by a third party; either Royal Mail or a next working day courier (excludes Saturday and Sunday); this is not a guaranteed service. If items that are sent express delivery do not turn up the next working day, we will refund the cost of delivery. Although we endeavour to dispatch all in-stock goods on the day of purchase, we cannot guarantee or be held responsible if an order fails to arrive on time as we are reliant on third parties for delivery. Please note we do not have a live stock system so if you are in a hurry for your item, please phone and check we have stock.
Standard delivery is free for mainland United Kingdom customers, excluding the Scottish Highlands, offshore UK and all international destinations.
Goods must be checked on delivery and any shortages/damages must be notified to us within 24 hours.
|Delivery Area||delivery cost|
|Scottish Highlands £18.99 & UNDER||Free|
|Scottish Highlands OVER £18.99||£9.00|
|Non-Mainland UK & Channel Isles £18.99 & UNDER||Free|
|Non-Mainland UK & Channel Isles OVER £18.99||£25|
|International (Parcel Force) £18.99 & UNDER||£7.50|
|International (Parcel Force) OVER £18.99||£25|
We accept payment by PayPal and all major debit/credit cards. Goods will not be dispatched until payment has been accepted.
TVAV Direct reserves the right to amend the terms and conditions contained in the Agreement at any time.
All material on this Website (unless otherwise stated) is the copyright of TVAV Direct. Copying or adapting any material is strictly prohibited.